Sprechen Sie Deutsch? Are you looking for new challenges in a company where your passion for solving problems is appreciated and where you get the opportunity to interact with customers? Wunderbar!
This is your chance! Miradore is looking for a tech-savvy person with a customer service-oriented attitude to join our technical support team in Lappeenranta, Finland.
The job is a full-time position for one year, and after that, continuation might be possible.
The main task is to offer front-line technical support to our SaaS product clients based in the DACH region. In short, the job consists of answering customer questions and troubleshooting through tickets, chat and the telephone as well as documenting found defects and communicating them to R&D and Support teams.
For you to succeed in this role, we believe you should have the following:
- Strong interest and sufficient technical competence for mobile devices- the desire to continually improve your knowledge
- Right attitude for customer service - willingness help customers
- understanding the value of excellent customer service
- empathy and patience towards the customers
- Ability to work from 9 am to 5 pm
- Native German and very good English; other languages are a plus but not mandatory
In addition to the best team ever, youll get to enjoy our flexible working conditions and essential perks like work phone, free home internet and lunch vouchers. We also provide our employees with comprehensive healthcare and insurances.
Now its time for us to hear from you! Make your move and apply no later than the 4th of October by sending us your application and CV.
Additional information can be requested from our Customer Service Manager Ossi Talonpoika ossi.talonpoika(a)miradore.com
Miradore is an established and rapidly growing private software company. Miradore develops and sells products for device management covering mobile phones, tablets, PCs, IoT devices, servers and more. To date, over 1,000,000 devices are managed by Miradore products, reaching 160+ different countries. We are proud to have 10 000 companies and organizations as our customers.
Miradore has two offices in Finland - in Vantaa and Lappeenranta. In addition, Miradore has a local presence in different regions, including USA, Australia, Baltics and Central Europe.
During 2020 Miradore has continued its quest to take over the world with our easy to use Unified Endpoint Management (UEM) software made exclusively for the needs of small and mid-sized companies and their IT service providers.